What is the final step in the order fulfillment process?

The final step in the order fulfillment process is delivering the product to the customer. This step is crucial as it represents the completion of the transaction from the customer's perspective. Once an order has been picked, packed, and shipped, the actual delivery signifies that the customer receives what they purchased. This stage is essential for customer satisfaction, as timely and accurate delivery can greatly impact the customer's perception of the business and their likelihood of returning for future purchases.

While shipping involves the logistics and transportation of the package, delivering specifically refers to the moment the product physically reaches the customer’s location. It is the culmination of all prior actions, including order packing and shipping, and thus is considered the final step in the process.